Welcome to Suraj A D Enterprises. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website or requesting our services.
1. About Our Services
Suraj A D Enterprises provides RO water purifier repair, servicing, installation, filter replacement, and maintenance services. Our services are provided based on the requirements of the customer and the condition of the water purifier.
2. Service Requests
When you submit a service request through our website, phone, or other communication channels, you agree to provide accurate and complete information. We may contact you using the details provided by you to confirm your service request and discuss the required work.
3. Service Charges
Service charges may vary depending on the type of repair, servicing required, replacement parts, and the condition of the water purifier. The applicable charges will be communicated to the customer before or during the service, wherever reasonably possible.
4. Spare Parts & Filter Replacement
If any component, filter, membrane, pump, or other part needs to be replaced, the replacement cost may be charged separately from the service or visit charges. Replacement parts are subject to availability and compatibility with the customer's water purifier.
5. Service Warranty
Any service warranty, if applicable, will depend on the nature of the repair or replacement work carried out. Warranty does not necessarily cover damage caused by improper use, physical damage, electrical issues, water pressure problems, or subsequent repairs or modifications carried out by another service provider.
6. Customer Responsibilities
The customer is responsible for providing our technician with reasonable access to the water purifier and the location where the service is required. Customers should also provide accurate information regarding the purifier and the issue being experienced.
7. Appointment & Service Availability
Service appointments are subject to technician availability and the service location. While we make reasonable efforts to reach customers at the scheduled time, unforeseen circumstances such as traffic, weather, technical issues, or other operational conditions may result in delays.
8. Cancellation of Service
Customers may contact us to cancel or reschedule a service appointment. If a technician has already been assigned or has reached the service location, applicable visit or service charges may apply.
9. Website Information
We make reasonable efforts to keep the information provided on our website accurate and up to date. However, service availability, pricing, service areas, and other information may change without prior notice.
10. Refunds & Cancellations
Refunds, if applicable, will be considered based on the nature of the service and the payment made by the customer. If a service is cancelled before the technician has started the work, the customer may be eligible for a refund of any advance payment, subject to applicable charges. Once repair, installation, servicing, or replacement work has been completed, service charges are generally non-refundable.
11. Refund for Spare Parts & Filters
Payments made for spare parts, filters, membranes, or other components that have already been installed or used are generally non-refundable. If a supplied part is found to be defective and is covered under the applicable warranty, we may provide a replacement subject to the manufacturer's or supplier's warranty terms.
12. Refund Processing
Where a refund is approved, it will normally be processed through the original payment method or another mutually agreed method. The time required for the refund to reflect in the customer's account may depend on the payment provider or bank.
13. Refund Requests
Customers who wish to request a refund should contact Suraj A D Enterprises with the relevant service details and payment information. Each request will be reviewed on a case-by-case basis.
14. Third-Party Brands
Suraj A D Enterprises is an independent service provider. We are not affiliated with, authorized by, or associated with any third-party water purifier manufacturer or brand unless specifically stated. Brand names, trademarks, logos, and product names mentioned on our website are used only for identification, reference, and service-related purposes.
15. Limitation of Liability
We shall make reasonable efforts to provide professional and reliable services. However, we shall not be responsible for problems resulting from pre-existing damage, improper use, electrical fluctuations, poor water quality, water pressure issues, unauthorized modifications, or other circumstances beyond our reasonable control.
16. Website Usage
You agree not to misuse this website, attempt to gain unauthorized access to any part of the website, interfere with its operation, or use the website for any unlawful purpose.
17. Privacy
Your use of our website and services is also subject to our
Privacy Policy, which explains how we collect, use, and protect information provided by customers.
18. Changes to These Terms
Suraj A D Enterprises reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page. We recommend reviewing this page periodically for the latest information.
19. Contact Us
If you have any questions regarding these Terms & Conditions or our services, you can contact Suraj A D Enterprises by phone, email, or through our website.
